Shipping Policy

This Shipping Policy applies to orders placed through vseeboxnova.com and shipped within the United States.

1. Shipping Coverage

At this time, we only ship to addresses located within the United States.

We do not currently offer international shipping.

2. Fulfillment Locations

Orders are fulfilled from our U.S. fulfillment centers, which may include:

USLA5
15791 Quality Way
Chino, CA 91708
United States

USNJ3
99 Caven Point Rd, Ste A
Jersey City, NJ 07305
United States

The fulfillment location used for your order may vary depending on product availability, inventory levels, and your shipping destination.

Please do not send returns to these fulfillment center addresses unless specifically instructed to do so by our Customer Support team. Unauthorized returns may not be accepted or processed.

For returns, refunds, or exchanges, please follow the instructions provided in our Return & Refund Policy.

3. Order Processing Time

Orders are typically processed within 0–3 business days.

Orders placed before 6:00 PM Pacific Time (PT) on a business day are generally processed the same business day when possible.

Orders placed after 6:00 PM PT, on weekends, or on U.S. federal holidays will generally begin processing on the next business day.

Processing times may be extended due to:

High order volume.
Inventory availability.
Payment verification.
Address verification.
U.S. federal holidays.
Peak shopping periods.
Other circumstances outside our reasonable control.

Business days are Monday through Friday, excluding applicable U.S. federal holidays.

4. Shipping Methods

We work with established shipping carriers such as UPS and USPS.

The carrier used for your order may vary depending on:

Your shipping destination.
Package size and weight.
Product availability.
Fulfillment center location.
Carrier service availability.

We may select the most appropriate carrier and shipping service for each order.

5. Shipping Rates

Our standard shipping rates are:

Orders of $50 or more: Free standard shipping.
Orders under $50: $10 flat-rate standard shipping.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

6. Estimated Delivery Time

For orders shipped within the United States:

Processing Time: 0–3 business days
Estimated Transit Time: 3–5 business days
Estimated Total Delivery Time: 3–8 business days

Delivery estimates begin from the time your order is processed and shipped.

Please note that all delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, incorrect addresses, high shipping volumes, or other circumstances beyond our reasonable control.

7. Tracking Information

Once your order has shipped, we will generally send you a shipping confirmation email containing tracking information when available.

Please allow some time for the carrier's tracking system to update after you receive your tracking number.

If your tracking information has not updated for an extended period, please contact our Customer Support team for assistance.

8. Holiday and Peak-Season Shipping

During U.S. federal holidays, major promotional events, or peak shopping seasons, order processing and delivery may take longer than usual.

Examples may include:

Thanksgiving.
Black Friday.
Cyber Monday.
Christmas and New Year.
Other periods of unusually high order volume.

We appreciate your patience during these periods.

9. Shipping Delays

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur after a package has been transferred to the shipping carrier.

Delays may result from circumstances including:

Severe weather.
Transportation disruptions.
Carrier network delays.
Natural disasters.
Incorrect or incomplete shipping information.
Holiday shipping volume.
Other events outside our reasonable control.

If your order is significantly delayed, please contact us and we will assist you in reviewing the shipment status.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us at support@vseeboxnova.com as soon as possible.

We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made once order processing or fulfillment has begun.

Vseebox is not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.

11. Lost or Missing Packages

If your tracking information indicates that a package is delayed, lost, or has not arrived within a reasonable period, please contact us at support@vseeboxnova.com.

We may ask you to:

Confirm your shipping address.
Check with household members or neighbors.
Check around your delivery location.
Contact the shipping carrier.
Provide additional information needed to investigate the shipment.

If a package is confirmed by the carrier to have been lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

If tracking shows that a package has been delivered but you cannot locate it, please contact us promptly so that we can assist with the next steps.

12. Damaged Packages

If your package arrives visibly damaged, or if the product inside is damaged during shipment, please contact us as soon as possible at support@vseeboxnova.com.

We encourage you to contact us within 7 days of delivery and provide:

Your order number.
Photos of the shipping package.
Photos or videos of the damaged product.
A brief description of the issue.

Eligible damaged-product claims will be handled in accordance with our Return & Refund Policy.

13. Customs Duties and Taxes

Because orders are shipped from within the United States to U.S. delivery addresses, customers generally will not be responsible for import duties or customs fees.

Applicable sales tax, if any, will be calculated at checkout based on the shipping destination and applicable tax laws.

14. Returns and Exchanges

Shipping-related returns, refunds, and exchanges are subject to our Return & Refund Policy.

Please contact our Customer Support team before returning any product.

Do not send returns directly to our fulfillment center addresses unless our support team specifically instructs you to do so.

15. Order Cancellations

If you need to cancel an order, please contact us at support@vseeboxnova.com as soon as possible.

We will make reasonable efforts to cancel your order before it has been processed or shipped. However, cancellation cannot be guaranteed once fulfillment has begun.

If your order has already shipped, you may need to wait for delivery and then request a return in accordance with our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or your order status, please contact our Customer Support team:

Email: support@vseeboxnova.com

We generally respond to customer inquiries within 1–2 business days.