Refund Policy

At Vseebox, we want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible to return your product in accordance with the policy below.

This Return & Refund Policy applies to purchases made directly from our website by customers in the United States. This policy does not limit any rights you may have under applicable law.

1. 30-Day Return Window

For most physical Vseebox products, you may request a return within 30 days from the date of delivery.

To qualify for a return, you must contact us within the applicable 30-day return period.

2. Return Eligibility

To be eligible for a refund, the returned product must:

Be returned in its original condition.
Include the original packaging, accessories, manuals, cables, and other items included with the product.
Be free from damage caused by misuse, neglect, accidents, unauthorized modification, or improper handling.
Include valid proof of purchase, such as an order number or receipt.

Products showing excessive wear, damage, missing accessories, or signs of misuse may be denied a refund or may be subject to a deduction from the refund amount where permitted by applicable law.

3. Non-Returnable Items

The following items are generally not eligible for return:

Products clearly marked as Final Sale or Non-Returnable at the time of purchase.
Products damaged as a result of customer misuse, neglect, accidents, or unauthorized modification.
Other products specifically identified as non-returnable on the applicable product page or at checkout.

Promotional or discounted products remain eligible for return unless they were clearly identified as Final Sale or Non-Returnable at the time of purchase.

4. How to Initiate a Return

To request a return:

Email our Customer Support team at support@vseeboxnova.com within the applicable return period.
Please include:
- Your order number.
- The name of the product(s) you wish to return.
- The reason for the return.
We will generally respond within 1–2 business days and provide return instructions, including the return shipping address.
Securely package the product using the original packaging whenever possible and ship it to the address provided by our support team.

We strongly recommend using a trackable shipping service. Vseebox is not responsible for returned packages that are lost or damaged in transit when return shipping is arranged by the customer.

Please do not send products back without first contacting our support team.

5. Return Shipping and Original Shipping Charges

For standard returns that are not caused by a product defect or an error by Vseebox:

The customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.

If the return is due to our error, such as an incorrect item being shipped, or because the product arrived damaged or defective, Vseebox will cover reasonable return shipping costs.

6. Refund Processing

After we receive your returned product, we will inspect it and notify you by email regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Approved refunds are generally processed by us within 5–10 business days after the returned product has been received, inspected, and approved.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

7. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@vseeboxnova.com.

We encourage you to contact us within 7 days of delivery so that we can resolve the issue promptly.

Please include:

Your order number.
A description of the issue.
Clear photos or videos showing the damage, defect, or incorrect item, where applicable.

After reviewing the issue, we may provide a replacement, repair solution, or full refund, as appropriate.

For eligible claims involving damaged, defective, or incorrect products, Vseebox will cover reasonable return shipping costs.

8. Warranty Claims

This Return & Refund Policy applies primarily to standard returns made within the applicable return period.

For technical or product-related issues arising after the 30-day return period, the product may be covered by the applicable Vseebox Product Warranty.

Please refer to the warranty information included with your product or available on our website.

Warranty-related inquiries may also be submitted to:

support@vseeboxnova.com

9. Late or Missing Refunds

If more than 10 business days have passed since we confirmed that your refund was processed and you have not received it:

Check your bank account, credit card statement, or original payment method.
Contact your bank, credit card company, or payment provider, as posting times may vary.
If the refund is still not visible, contact us at support@vseeboxnova.com for assistance.

10. Exchanges and Replacements

We generally do not offer direct exchanges for standard returns.

If you would like a different product, model, or version for reasons unrelated to a product defect, you may return the original product in accordance with this policy and place a new order.

For damaged, defective, or incorrect products, we may offer a replacement instead of a refund where appropriate.

Requests related to non-defective products must be made within the applicable 30-day return period.

11. Store Credit

In certain cases, we may offer you the option to receive store credit instead of a refund to your original payment method.

Any store credit option will be clearly communicated to you during the return process. Unless otherwise required by the circumstances or applicable law, you may choose whether to accept store credit.

12. Order Cancellations

If you wish to cancel an order, please contact us at support@vseeboxnova.com as soon as possible.

We will make reasonable efforts to cancel an order before it has been processed or shipped. However, we cannot guarantee that cancellation will be possible once fulfillment has begun.

If your order has already shipped, you may need to wait until it is delivered and then request a return in accordance with this policy.

Contact Us

If you have any questions about returns, refunds, replacements, or this policy, please contact our Customer Support team:

Email: support@vseeboxnova.com

We generally respond to customer inquiries within 1–2 business days.